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For vendors using Usakey

Replace a device

Deactivate a device that is no longer used so its slot can go to a new device. You or the user can do this.

Plans
Evaluation Personal Team Enterprise
Who does this
Owner Admin Member Software user

How replacing works

The number of devices a license can use is capped by its policy (for example, up to 3). When a user gets a new computer, deactivating the old device frees a slot so the new device can be activated.

  • A deactivated device stops working at its next periodic check.
  • Deactivating doesn't block the device for good. If it activates again with the same license key, it can take any free slot. To stop it from being used, suspend or revoke the license (see Turn a license off and on).
  • If you use the customer portal (Team plan and above), users can also deactivate their own devices.

Deactivate from the console

  1. Step 1Open the device from the license's device list

    The license page lists activated devices under Activated devices, with the time each one last checked in. Use the OS and the last check time to find the device that's no longer used, and open it.

    The list of devices registered with the license. Three devices (OS and CPU type, last check time, and IP address) are listed as activated.

  2. Step 2Review the device details

    The device details show when it was activated, its last check, changes in device information, and more. At the bottom, under Deactivate this device, select Deactivate.

    The device details page, showing the device information, activation and check times, where it connected from, and the section for deactivating the device.

  3. Step 3Enter a reason and deactivate

    Enter a Reason (recorded in the audit log) and select Deactivate. One device slot becomes free, and the device is marked as deactivated.

    The Deactivate this device confirmation, explaining that the device stops working at its next periodic check and that one device slot becomes available, with a field for the reason and a Deactivate button.
    The device details page after deactivation. The status is Deactivated.

Users deactivate from the customer portal

In the customer portal, Registered devices lists the devices the user activated. The user can select Deactivate this device (two-factor verification is required, and they can deactivate once every 15 minutes). Point your users to Get your license from the customer portal.

The list of registered devices in the customer portal, showing the activated device (product name, OS, registration date, and last check) and a Deactivate this device button.
The customer portal after deactivating the device. The device is no longer in the list of registered devices.

Screenshots were taken in a test environment with sample data. IDs such as product IDs, license keys, and activation tokens are masked. Some details may change as we improve the screens.